Last Updated: 28 October 2026

Welcome to ACRE & LIVING.

These Terms & Conditions govern your use of our website, https://acrelivingltd.co.uk/, and the purchase of products from ACRE & LIVING LTD.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under applicable UK law.

1. About Us

ACRE & LIVING is a home and lifestyle brand offering a curated collection of handmade home décor, furniture, home accessories, and other home products.

Our products are selected to bring beauty, comfort, functionality, and individuality into everyday living spaces.

Our business details are:

Company Name: ACRE & LIVING LTD

Company Registration Number: 17398770

Registered Office Address: 26 Southwark Street, Nottingham, England, NG6 0DA

Registered in: England and Wales

Website: https://acrelivingltd.co.uk/

Customer Support Email: [Insert customer service email address]

For questions regarding our products, orders, or these Terms & Conditions, please contact us using the details above.

2. Use of Our Website

By using our website, you agree to:

  • Use the website only for lawful purposes.
  • Provide accurate, complete, and current information when placing an order.
  • Refrain from engaging in fraudulent or unauthorised activities.
  • Avoid interfering with the website’s security, performance, or functionality.
  • Respect the intellectual property rights belonging to ACRE & LIVING and third parties.

We reserve the right to restrict access to our website where reasonably necessary to prevent misuse, fraud, or security threats.

3. Product Information

ACRE & LIVING offers a range of products, including:

  • Handmade home décor
  • Furniture and furnishings
  • Decorative accessories
  • Home organisation products
  • Lifestyle and home essentials
  • Other home-related products

We aim to ensure that product descriptions, photographs, measurements, materials, and specifications are accurate.

However, please note:

3.1 Product Colours

Colours may appear slightly different depending on your screen settings, lighting conditions, and display technology.

3.2 Handmade Products

Some products are handmade or handcrafted using traditional techniques.

Minor variations in texture, grain, pattern, colour, shape, or finish may naturally occur between individual pieces.

Such variations are part of the unique character of handmade products, provided the goods match their description and meet applicable quality standards.

3.3 Product Measurements

Measurements and dimensions are provided on product pages. Please check these carefully, particularly when ordering furniture or larger decorative items.

3.4 Product Availability

All products are subject to availability. We reserve the right to discontinue products or update product specifications.

If an ordered product becomes unavailable, we will notify you and provide an appropriate refund or offer an alternative, subject to your agreement.

Nothing in this section excludes your statutory rights where products are faulty, misdescribed, or not of satisfactory quality.

4. Prices and Payments

4.1 Product Pricing

All product prices are displayed in British Pounds Sterling (GBP £), unless otherwise stated.

Any applicable VAT will be included in the displayed price where required by law.

4.2 Price Changes

We reserve the right to change product prices without prior notice. Price changes will not affect orders that have already been accepted.

4.3 Pricing Errors

Although we take reasonable care to ensure accurate pricing, errors may occasionally occur.

If we discover an incorrect price before accepting your order, we will contact you to confirm whether you wish to proceed at the correct price.

4.4 Payment Methods

We accept the payment methods displayed during checkout.

Payments are processed through the payment providers made available on our website.

4.5 Payment Security

We take reasonable measures to protect transactions. Payment information is processed in accordance with the applicable payment provider’s security practices.

We do not guarantee that internet communications are entirely free from security risks.

5. Orders and Order Confirmation

5.1 Placing an Order

When placing an order, you must provide accurate information, including:

  • Full name
  • Email address
  • Delivery address
  • Contact information
  • Payment details

5.2 Order Acknowledgement

After placing an order, you will receive an acknowledgement at the email address provided.

This acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted.

5.3 Order Acceptance

A legally binding sales contract is formed when we send you an email confirming that your order has been accepted or dispatched.

5.4 Order Refusal or Cancellation

We may decline an order before acceptance where:

  • A product is unavailable.
  • Payment cannot be authorised.
  • An obvious pricing or listing error has occurred.
  • We reasonably suspect fraudulent activity.
  • Delivery to the specified location is unavailable.

If payment has already been collected for an order that we do not accept, we will issue a full refund.

6. Shipping and Delivery

6.1 Delivery Locations

We deliver to the locations specified on our website and during checkout.

6.2 Delivery Charges

Shipping costs, where applicable, will be displayed before you complete your purchase.

For large furniture and oversized items, additional delivery charges may apply. Any such charges will be disclosed before payment.

6.3 Delivery Timeframes

Estimated delivery times may vary depending on:

  • Product availability
  • Delivery location
  • Product size and weight
  • Handmade production requirements
  • Courier availability

We will provide the applicable delivery estimate before you place your order.

Unless a different delivery period has been expressly agreed, we will deliver products without undue delay and within 30 days after the contract is formed.

6.4 Delivery Delays

If delivery is delayed, we will endeavour to keep you informed.

Your rights relating to late or failed delivery are protected under applicable UK consumer law.

6.5 Furniture Deliveries

For large or bulky furniture, customers should ensure that:

  • The delivery address is accurate.
  • There is suitable access to the property.
  • Doorways, staircases, and entrances are appropriately sized.
  • Any relevant delivery restrictions are communicated in advance.

Where delivery involves additional services, such as assembly or room-of-choice placement, these will be specified separately before purchase.

6.6 Risk and Responsibility

Products generally remain at our risk until they are delivered into your physical possession or that of a person you have identified to receive them.

7. Order Cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, most consumers purchasing goods online have a statutory right to cancel their order without giving a reason.

7.1 Cancellation Period

For most eligible products, you may cancel your order within 14 days after the day on which you, or a person nominated by you, receives the goods.

Where multiple products are ordered together and delivered separately, the cancellation period generally runs from receipt of the final item.

7.2 How to Cancel

To exercise your cancellation right, please contact us at:

Email: [Insert customer service email address]

Include:

  • Your full name
  • Order number
  • Products you wish to cancel
  • A clear statement that you wish to cancel

You may also use the cancellation form included at the end of these Terms & Conditions.

7.3 Returning Cancelled Orders

Unless we agree to collect the goods, you must return them within 14 days after notifying us of your cancellation.

7.4 Cancellation Exceptions

The statutory cancellation right may not apply to certain products, including:

  • Goods made to your specifications.
  • Clearly personalised products.
  • Certain sealed goods unsuitable for return for health or hygiene reasons, where the seal has been broken after delivery.

A product is not automatically exempt from cancellation simply because it is handmade, made after an order is received, or described as made-to-order.

Any applicable exception will be explained before purchase.

Your statutory rights regarding faulty, damaged, or misdescribed goods remain unaffected.

8. Returns and Refunds

We want you to be happy with your purchase.

If you wish to return an eligible product under your statutory cancellation rights, please contact our customer support team.

8.1 Return Process

To arrange a return:

  1. Contact our customer support team.
  2. Provide your order number and relevant product information.
  3. Follow the return instructions provided.
  4. Return the item within the applicable timeframe.

8.2 Return Condition

You may inspect products to establish their nature, characteristics, and functioning, as you would reasonably be permitted to do in a shop.

You may be responsible for any reduction in value resulting from handling beyond what is necessary for that purpose.

8.3 Refund Processing

Where you exercise your statutory cancellation right, we will refund eligible payments, including the original standard delivery charge where applicable.

We may withhold the refund until we receive the returned goods or you provide evidence of having sent them back, whichever is earlier.

Refunds will be processed within 14 days of the applicable event, using the original payment method unless otherwise agreed.

8.4 Return Shipping Costs

For change-of-mind cancellations, customers may be responsible for direct return shipping costs, provided those costs have been disclosed before purchase.

For faulty, damaged, or misdescribed products, we will meet reasonable return costs where required by law.

8.5 Large Furniture Returns

Large furniture and oversized products may require specialist collection.

Where customers are responsible for collection or return costs, the applicable costs or a reasonable estimate will be provided before purchase.

8.6 Non-Returnable Products

Certain products may be excluded from change-of-mind cancellation where an exception under UK consumer law applies.

These exceptions do not remove statutory remedies for faulty, damaged, or misdescribed products.

9. Damaged, Defective, or Incorrect Products

At ACRE & LIVING, we aim to ensure that products reach customers in satisfactory condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Email: [Insert customer service email address]

Please provide:

  • Your order number
  • A description of the issue
  • Photographs, where available
  • Relevant delivery information

Photographs can help us investigate the issue but are not a mandatory condition for exercising statutory consumer rights.

Depending on the circumstances and your statutory entitlements, we will arrange an appropriate remedy, which may include:

  • Repair
  • Replacement
  • Price reduction
  • Refund

Under the Consumer Rights Act 2015, consumers have rights when goods are not of satisfactory quality, fit for purpose, or as described.

This includes a short-term right to reject qualifying faulty goods, generally within 30 days, and further remedies where applicable.

Nothing in these Terms & Conditions limits those rights.

10. Handmade and Natural Product Variations

Many of our products celebrate craftsmanship and natural materials.

Depending on the product, variations may include:

  • Wood grain and natural markings
  • Slight colour differences
  • Surface textures
  • Hand-applied finishes
  • Individual decorative patterns
  • Small differences in handcrafted detailing

These characteristics may contribute to a product’s unique appearance.

However, variations must remain consistent with the product’s description, any samples provided, and applicable consumer quality requirements.

The fact that a product is handmade does not excuse defects or misdescription.

11. Furniture Care and Product Maintenance

Customers should follow any care, assembly, safety, and maintenance instructions supplied with the product.

Depending on the materials used, we may recommend:

  • Avoiding prolonged exposure to direct sunlight.
  • Protecting furniture from excessive moisture.
  • Using suitable cleaning products.
  • Avoiding harsh chemicals or abrasive materials.
  • Following assembly and load-bearing instructions.
  • Using safety fittings or wall restraints where required.

We are not responsible